Job title: Receptionist
Salary:
£12.21
(per hour)
Location:
The City Surgery, 187 City Road
Town / City: Cardiff
Postcode: CF24 3WD
We are seeking a friendly, organised, and professional GP Receptionist to join our busy and supportive team at a GP surgery in the heart of Cardiff. This role is essential in ensuring patients receive a warm welcome, timely assistance, and an excellent standard of care from the moment they contact or arrive at the practice.
Key Responsibilities:
- Greeting patients and visitors in a professional and compassionate manner
- Answering telephone calls, handling enquiries, and booking appointments
- Processing prescriptions, test results, and medical records
- Supporting GPs, clinical staff and management with admin tasks
- Managing patient confidentiality in line with NHS and GDPR guidelines
- Using clinical systems (Vision, Emis/OPTUM)
Requirements:
- Previous experience in a receptionist or admin role (NHS or healthcare preferred but not essential)
- Excellent communication and customer service skills
- Ability to work under pressure and handle sensitive situations calmly
- Competent in using computers and scheduling systems
- Reliable, punctual, and a team player
- Flexible and willing to adapt to a changing environment
What We Offer:
- A welcoming and supportive team environment
- NHS pension scheme eligibility (if applicable)
- Onsite parking
- Opportunity to make a real difference in your local community
- Hours - 16 20 hours per week
- Please send your CV and a short cover letter to: practice.manager.w97056@wales.nhs.uk
Closing Date: 20/08/2025
We reserve the right to close this vacancy early if a suitable candidate is appointment before the closing date.
