Are you passionate about making a difference in your community? Ready to take your first (or next!) step into a rewarding NHS career? We're on the lookout for a friendly, motivated, and tech-savvy Patient Care Navigator to join our dedicated admin team.
What You’ll Be Doing:
You’ll be the face and voice of our busy GP practices – helping patients navigate their care journey smoothly and efficiently. Your day will be varied, supporting our team with key admin tasks such as:
- Booking appointments
- Processing prescriptions
- Scanning and managing clinical documents
- Signposting patients to the right services
- Communicating with doctors, nurses, and healthcare teams
- Handling high-demand telephone and front-desk enquiries with professionalism and empathy
Our practice is paper-light, so confidence using IT systems is a must. We’ll train you on all the software we use – but you’ll need to be a quick learner, great with multitasking, and comfortable switching between different systems.
Who We’re Looking For:
- A people-person with excellent communication skills, both face-to-face and over the phone
- Someone who stays calm under pressure and adapts their approach to meet patients’ needs
- A team player who’s happy to rotate through different duties throughout the day
- Confident using IT and ready to learn multiple digital systems
- Able to drive to both our Llanedeyrn and Llanrumney sites as required
Why Join Us?
You’ll be part of a supportive, welcoming team at the heart of your local community. This is a fantastic opportunity to build a meaningful career in the NHS and grow your skills in a fast-paced but rewarding environment.
Ready to Apply?
Please send us your CV along with a covering letter telling us why you’d be a great fit for this role. We can’t wait to hear from you!
Please note which post you would be interested in.
Posts: Wednesday PM , Thursday & Friday = 20hrs
Wednesday & Friday = 16hrs
