RESPONSIBLE FOR: The general management of all functions within the Medical Practice and branch surgery, including finance, human resources, operations, business development, premises maintenance and risk

JOB PURPOSE: To lead & manage the organisational and strategic development of North Road Medical Practice

North Road Medical Practice and its branch surgery Cathedral View Surgery is a well-established, traditional and friendly General Practitioners. The main surgery is situated at the northern end of the city the along a main road. Our branch surgery is close by on the Gabalfa housing estate. Six GP Partners and two nurses look after just over 10,000 patients. We have a small team of excellent GP support including a prescribing clerk. We have a high student population being opposite some of the main halls of residence for Cardiff University. We are a member of the South East Cluster.

The role of Practice Manager is varied. The main tasks are listed below but are not exhaustive. The Practice holds weekly Practice meetings with input and support from the Partners.

KEY WORKING RELATIONSHIPS

§ Partnership

§ Clinical Governance Lead

§ Multidisciplinary team

KEY RESPONSIBILITIES

To provide effective & strategic general management in the following areas:

§ Leadership

§ Strategic direction

§ Operations

§ Communication

§ Business development

§ Financial management

§ Human resource management

§ Service delivery

§ Clinical governance

§ Performance

§ Risk management

§ Premises management

Main duties and responsibilities

§ Operational management & planning

§ Contribute to the Practice’s strategic and operational planning priorities and monitor progress

§ Monitor and develop all aspects of service delivery and ensure concordance with local & national guidelines

§ Ensure compliance with NHS contractual obligations

§ Maintain & manage an effective complaints system and monitor patient response to health care provision and the effectiveness of care

§ Contribute to the planning, development, implementation and evaluation of Practice policies and procedures

§ Ensure compliance with all relevant legislative requirements, including Health & Safety, employment law, GDPR and premises maintenance.

§ Prioritise, organise and manage workload in a manner that maintains and promotes quality

§ Lead and co-ordinate the premises maintenance programme

§ Contribute to the maintenance of quality governance systems and processes across the Practice

Human Resource management

§ Lead the workforce planning, recruitment, selection, appraisal and retention of staff

§ Maintain and develop effective staff appraisal and performance monitoring processes, dealing sensitively with disciplinary issues

§ Ensure compliance with all aspects of employment legislation and Practice policies

§ To maintain, review and develop all HR documentation

§ Ensure professional, effective leadership and development of the Practice team

§ Provide pastoral support, coaching and mentorship to ensure all staff are equipped to deliver services to the highest possible standard

§ Actively promote the workplace as a learning environment, encouraging participation in internal shared learning and external good practice

Financial management

§ Maximise Practice income from GMS/non GMS sources, monitoring financial performance against forecast outcomes

§ Provide financial management and budgetary control

§ Ensure all claims and financial submissions are submitted in a timely manner.

§ Ensure effective & efficient use of all Practice resources

§ Plan and monitor cashflow position

§ Ensure accurate & compliant financial record keeping & production of relevant financial reports

§ Liaison with Practice Accountants

§ Manage the procurement of Practice equipment, supplies and services

§ Maintain & develop financial policies and procedures

Information management

§ Ensure that the all data is stored & processed accurately and securely and is complaint with local and national legislation & guidance.

§ Manage & accept accountability for risk management & disaster recovery systems & processes

§ Plan, monitor and evaluate the use of IT & communication systems to ensure optimal standards of service delivery to patients

Management of risk

§ Manage and assess risk within the Practice, ensuring adequate measures are in place to protect staff, patients & the Practice

§ Organise training & act as a role model to support members of the Practice team to undertake mandatory and statutory training requirements

§ Ensure appropriate infection-control measures are in place in line with local and national guidance

§ Assist with the planning, implementation and management of change and continuous improvement

Communication

§ Maintain effective communication within the Practice environment and with external stakeholders

§ Represent the Partnership in relations with professional, legal and financial advisors

§ Represent the Practice at Cluster, Health Board and external meetings

§ Create networking opportunities and links with appropriate external agencies and explore opportunities for collaborative working

§ To instigate & develop community liaison

§ Co-ordinate the organisation and administration of the Patient Participation Group

This job description is a basic guide to the scope of the role and the responsibilities of the Practice Manager. It is not exhaustive and may be amended following consultation with the post-holder.

In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients, staff and the business of the Practice. All such information from any source is regarded as strictly confidential.

Contact michelle.mclean@wales.nhs.uk for Person Specification requirements

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• On-site parking
• Sick pay